Knowledgebase

 Account activation

We provide instant account activation for our shared and reseller web hosting plans. VPS servers...

 Account migrations

Server IQ do free transfers of accounts you want moved to our servers from providers which use...

 Are there any hidden costs?

There are no hidden costs. All costs are provided on our web site and they are shown to you while...

 Backup e-mail server

If you need the backup e-mail server service for a managed virtual server, SSD cloud server or a...

 Backups

Server IQ keeps backup of all files and databases. Server IQ keeps daily and weekly backups for...

 California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with...

 Can I buy an SSL certificate from you?

In order to get started you need to generate Certificate signing request via WHM -> Generate...

 Can I upgrade at anytime?

You can upgrade or downgrade your account at anytime. You just need to contact us about it.

 Cancellation

Cancellation requests need to be placed via the client dashboard by clicking on My services, then...

 Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

 Changes to the terms

Scala Hosting reserves the right to make changes to the terms at any time without notification....

 Changing file/folder permissions with cPanel

All files on UNIX (including Linux and other UNIX variants) machines have access permissions. In...

 Communication with us

Server IQ communicates with their clients politely and with respect. The same is expected from...

 Contact information

Customer agrees to keep his contact information and e-mail on file up to date at all times. We...

 Contacting Us

If there are any questions regarding this privacy policy you may contact us

 Content and prohibited actions

Customer agrees to use the Services for lawful purposes only. Server IQ prohibits the following...

 Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable...

 Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard...

 Do you provide custom packages?

We can provide custom packages to fit your needs. We can provide custom web hosting and reseller...

 Free domain name

We provide a free domain name with the web hosting plans Advanced and Ecommerce. The domain name...

 General questions

Q: Do you have 24/7 technical support? A: Yes, we provide 24/7 e-mail and live chat support....

 How can I add funds to my domain reseller account?

In order to add funds to your domain reseller account you need to open a ticket with our billing...

 How can I get a domain reseller account?

We offer free domain reseller accounts which you can use to sell domains and earn an additional...

 How can I see my current nameservers?

You can find the nameservers your domain is currently using by performing a whois lookup at...

 How do I access my e-mail via webmail?

You can access webmail at http://www.yourdomain.com/webmail/. You must use your e-mail address as...

 How do I pay my bills?

To pay your bill you need to login with your e-mail and password which are in your welcome...

 How do I restore via R1soft?

To restore files via R1soft you must login to the cPanel account in question with the cpanel...

 How do I setup a custom php.ini file?

If you need some custom PHP settings for any of your directories you will need to use a custom...

 How do I upgrade my account?

You can perform upgrades. If the plan you want to upgrade to is not listed there just contact us....

 How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information...

 How long does it take for my site to start working after DNS change?

Once you change the nameservers of your domain it starts pointing to our server within 24 hours....

 How long does it take to respond to a ticket?

Technical support tickets are responded to within 30 minutes at any time of the day/night. In...

 How long does it take to respond to a ticket?

Technical support tickets are responded to within 30 minutes at any time of the day/night. In...

 How to add A records?

DNS records can be added via WHM -> Edit DNS zone. In order to add A records for your...

 How to create a catch-all email address in cPanel

The default email address will Catch-All any mail that is sent to an invalid email address for...

 How to Customize the Skeleton Directory from WHM

As a reseller of web hosting, you need to take every opportunity to inject your brand into the...

 How to get my private nameservers?

You need to open a ticket with technical support, provide us with your reseller domain name and...

 How to get support?

We provide 24/7 live chat and helpdesk support. When you contact us via live chat it is...

 How to setup private nameservers (VPS and Dedicated servers)

If you have VPS or Dedicated server with us, you can register your own nameservers...

 How to transfer accounts to my VPS?

If you want to move accounts to your VPS from other servers using cPanel you can do the moves...

 How to transfer my accounts to your server?

If your old provider uses cPanel, we can transfer all your accounts free of charge. To do that,...

 Installing Your Certificate in cPanel

Login to the cPanel 'Control Panel' Click SSL/TLS Manager under the Security section. Click...

 IP address allocation

Server IQ requires justification in order to assign a dedicated IP to the Customer. Valid...

 Money back guarantee

The money back guarantee is applicable for new clients only. New orders from existing clients do...

 My account has been compromised. How do I fix it?

If your account has been compromised/hacked you should proceed with the following steps to...

 My account is using too much system resources. What should I do?

Why do we limit the system resources an account may use? In order to keep the servers stable and...

 Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to...

 Payments

You agree to pay for the Services on time and in advance for the billing cycle Services are...

 Priority support

The feature priority support is available for selected services. It makes all support requests...

 Privacy Policy Customer Pledge

We pledge to you, our customer, that we have made a dedicated effort to bring our privacy policy...

 Resource usage

Any account on the server cannot use more than the following CPU or memory resources. If you use...

 Responsibility

Customer is responsible for the content uploaded to his account. Customer is responsible for the...

 Spam Experts anti-spam protection

Spam Experts anti-spam protection is included for free with the following services. Please note...

 Specials

The 75% discount special is valid for orders for 6 months placed by new customers only. We do not...

 Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our...

 Uptime guarantee

If your server had downtime, we will issue a refund as noted below. 99.9% - 0% credit 99.8%...

 What are "Private Name Servers" and what benefits do they give you ?

Private name servers are also called "Child Name Servers" by some registrars. They are registered...

 What are my nameservers?

You can find your nameservers in your welcome e-mail. Please note that up to 24 hours are...

 What do we use your information for?

Any of the information we collect from you may be used in one of the following ways: To...

 What happens if I don't pay on time?

We send multiple reminders to you before suspending the account. We send 3 e-mails to your...

 What information do we collect?

We collect information from you when you register on our site and place an order. Any data we...

 What is my incoming and outgoing server?

Your incoming and outgoing server is mail.yourdomain.com where yourdomain.com is the name of your...

 What is overselling?

By default, overselling is disabled for your account so that you can create an unlimited number...

 What is the path?

FFmpeg -> /usr/local/bin/ Mplayer -> /usr/local/bin/ Flvtool2 -> /usr/bin/ Lame ->...

 What is the version of software installed?

Apache 2 PHP4 and PHP5 MySQL 5 Perl 5.8 Python 2.4 PostgreSQL 8.1 cPanel/WHM latest release...

 What is your servers' configuration?

We use Intel Xeon Quad core servers with a minimum of 4GB RAM memory and 100Mbit/s connectivity....

 What kind of management is included with my VPS?

Each VPS is fully managed by us. That means we will not charge you to fix any problems related to...

 What limits do I have in my VPS?

In a VPS you are limited to the amount of cpu, memory, space and bandwidth you can use. Those...

 Where do I upload my web site?

To upload your web site you need an FTP client like FileZilla or you can also use the File...

 Why can't I send e-mails?

If you can't send e-mail messages from our server do the following: Make sure you have SMTP...

 Why can't upload files?

You will not be able to upload files if your account is running out of free disk space. Always...

 Why do I get a 500 error message?

We use suphp on our servers and PHP scripts are executed with your username for extra security....

 Why don't I receive e-mails?

If you don't receive e-mails to your mail box on our server do the following checks. Make sure...

 Will you transfer my accounts?

Domain name cPanel username cPanel password Please note we need those details...

 Your Consent

By using our site, you consent to our privacy policy.

 Zero tolerance SPAM policy

We have a zero tolerance against SPAM. Accounts used to send SPAM will be suspended immediately....