Uptime guarantee

If your server had downtime, we will issue a refund as noted below.
  • 99.9% - 0% credit
  • 99.8% - 10% credit
  • 99.7% - 20% credit
  • 99.6% - 30% credit
  • 99.5% - 40% credit
  • 99.4% - 50% credit
  • 99.3% - 60% credit
  • 99.2% - 70% credit
  • 99.1% - 80% credit
  • 99.0% - 90% credit
  • Less than 99% - 100% credit
Please note that scheduled downtime is not counted as ‘real downtime’ and you will not get a refund for it. In order to get a refund, you will need to open a ticket with our billing department and claim the downtime by including logs and other details you feel relevant. The credit will be applied to your account within 7 days after your claim is approved.

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