You agree to pay for the Services on time and in advance for the billing cycle Services are provided for. Invoices are generated 7 days before the renew date of the Services. Server IQ provides 7 days grace period after the renew date. If the invoice is not paid within the 7 days grace period Server IQ will temporary suspend services until the invoice is paid in full. Server IQ will terminate Services not paid in full 15 days after the Services have been suspended.
If you want your account to be re-activated after it has been terminated for non-payment you will need to pay all renewal invoices since the suspension and a one time $30 reactivation fee. We will restore your data from backups but you will need to re-create manually any mysql usernames and privileges for each of your accounts. Such reactivation is only possible when we still keep a backup of your data on our backup servers.
Invoices that have been paid more than once because of multiple PayPal subscriptions or multiple manual payments, cannot be refunded. They overpaid amount will be added as credit to your account which can be used to pay for future invoices.
If your payment is refunded due to a chargeback you will need to pay the refunded amount plus a one time $20 chargeback fee.
Server IQ accepts payments via credit cards, PayPal or bank transfer. Payments from unverified PayPal accounts are not accepted.
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