How long does it take to respond to a ticket?

Technical support tickets are responded to within 30 minutes at any time of the day/night. In most cases, we respond to the ticket within 10-15 minutes. If you need urgent assistance you can always contact us via live chat and get immediate assistance. We recommend to contact you via tickets if you don't require immediate/urgent assistance.
Billing/sales tickets may take more time to be responded to depending on the time you open the ticket since billing/sales is not 24/7 available like the technical support department

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