How do I restore via R1soft?

To restore files via R1soft you must login to the cPanel account in question with the cpanel username of that account and its password. Please note that R1osft will not work if you login to cPanel with your reseller account password or if you login via WHM. Once you login to cPanel you need to click on R1soft backups restore and choose the restore point you want to use. Once you click on the button to restore the files make sure to choose the option to overwrite the existing files during the restore. Proceed with the restore and wait for it to complete. Once it completes you can check if everything is ok with your account. If the restore point which you choosed didn't work for you, you can always choose another restore point to restore from.

If you need a database to be restored, you must open a ticket and provide us with the domain name and the database name you want restored. Databases cannot be restored by clients via R1soft at this time. That option will be available in the future.

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