How long does it take to respond to a ticket?

Technical support tickets are responded to within 30 minutes at any time of the day/night. In most cases, we respond to the ticket within 10-15 minutes. If you need urgent assistance you can always contact us via live chat and get immediate assistance. We recommend to contact you via tickets if you don't require immediate/urgent assistance.
Billing/sales tickets may take more time to be responded to depending on the time you open the ticket since billing/sales is not 24/7 available like the technical support department.

Was this answer helpful?

 Print this Article

Also Read

Priority support

The feature priority support is available for selected services. It makes all support requests...

General questions

Q: Do you have 24/7 technical support? A: Yes, we provide 24/7 e-mail and live chat support....

Responsibility

Customer is responsible for the content uploaded to his account. Customer is responsible for the...

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways: To...

How to setup private nameservers (VPS and Dedicated servers)

If you have VPS or Dedicated server with us, you can register your own nameservers...

Powered by WHMCompleteSolution